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In this GydeBites episode, Prasanna Vaidya chats with Nicole Kohler about why empathy is no longer a “nice to have” but a must-have in Learning & Development. Nicole shares powerful stories from her social work and L&D experience, highlighting how empathy drives better design, deeper learner connection, and real behavior change.
They also explore signs that empathy is missing from learning experiences, practical ways to build it within teams, and how to keep empathy alive in an AI-driven world.
Why is empathy becoming a must-have skill for L&D professionals today?
What are some signs that empathy is missing in a learning experience?
What are practical ways to build empathy within L&D teams?
Can you share an example where empathy shaped the outcome of a learning initiative?
With AI growing in L&D, how do we keep empathy at the center of learning?
Senior Learning Consultant
With 9 years of experience in L&D and 14 years as a social worker, Nicole brings deep insight into learning and human behavior. She believes empathy is the foundation of strong relationships and a core skill in L&D. Passionate about connection, she champions people skills as powerful drivers of growth, engagement, and innovation.
