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In this episode of GydeBites, host Prasanna Vaidya speaks with Priya Mirchandani about what brings a human touch to digital learning. Priya explains why many online programs feel flat and how simple actions like using names and setting the right context can create a sense of presence even in virtual spaces. She also shares how empathy shapes effective learning. When facilitators understand why someone joins a session and guide them with clarity, learners stay engaged and feel supported. Priya highlights how thoughtful use of technology can strengthen this experience instead of turning it into a routine click-through process. The conversation offers practical ideas for L&D teams designing digital programs. From shaping clear goals to building genuine learner connections, this episode gives straightforward guidance for creating online learning that feels purposeful and impactful.
What’s missing in most digital learning experiences today?
How can L&D teams make virtual learning feel more human?
What role does empathy play in keeping learners engaged online?
How can technology be used to build connection, not just deliver content?
What does the right balance of click, connect, and care look like for the future of learning?
Head of Learning and Development, SKF
Priya is an ICF-ACC certified coach and seasoned L&D professional with 19 years of experience across telecom, aviation, automotive, IT, engineering, and manufacturing. Her broad industry exposure helps her shape learning programs that are practical and genuinely useful. At her core, she loves coaching people to grow, evolve, and step into their full potential.
